POSITION SUMMARY: The teller’s primary role is to interact with customers by performing daily customer teller transactions. The employee is to provide a positive, enthusiastic and exceptional customer experience while adhering to and exhibiting First Port City Bank’s “Core Values”; Willing to Learn, Team First, Friendly, and Driven.
PRIMARY RESPONSIBILITIES:
· Receive deposits, process cashed checks and savings withdrawals, receive loan payments, issue cashier’s checks, prepare change orders and process other teller transactions. (Rolling coin at select branches)
· Follow Customer Identification Procedures (CIP) and Know Your Customer (KYC) procedures by obtaining valid documentation, i.e. current driver’s license, state identification, passport etc.. to ensure the transaction is being performed for the proper customer.
· Follow bank security procedures by counting and managing all funds received by customers, securing cash, adhering to cash limits, robbery procedures, branch open and closing procedures to include night drop deposits, teller checklist, and end of day balancing processes.
· Adhere to the Bank Secrecy Act (BSA) policies and procedures, by monitoring all customer information available to you for suspicious activity and completing Currency Transaction Reports (CTR), when cash transactions exceed $10,000.
· Maintain thorough knowledge of all bank products and services First Port City Bank offers. Assist customers with questions and inquires. Build customer relationships by providing high-quality service and cross-selling other bank products and services. Assist customers with accessing safety deposit boxes.
ROLE QUALIFICATIONS:
Education
· High School Diploma
Experience
· Minimum 1 year clerical or customer service experience.
· Cash handling
Other Skills and Abilities
· Strong verbal and written communication skills
· Basic math skills
· High attention to detail with the ability to multi-task and prioritize time management.
· Excellent organizational skills
